Shipping Information

1. Shipping Options
We offer the following delivery methods:

  • Standard Shipping (3-7 business days)
  • Express Shipping (1-3 business days)
  • Local Pickup (Stockholm flagship store only)

2. Processing Time

  • Orders typically process within 1-2 business days
  • Weekend/holiday orders process next business day
  • Custom items may require additional 3-5 days

3. Shipping Costs
Rates are calculated based on:

  • Destination country
  • Package weight/dimensions
  • Selected shipping speed
  • Free standard shipping on orders over €200 (EU)

4. Delivery Areas
We ship to:

  • All EU countries
  • United States & Canada
  • Select international destinations

5. Order Tracking
You’ll receive:

  • Order confirmation email
  • Shipping notification with tracking number
  • Delivery updates from carrier

6. International Shipping
Important notes:

  • Customs/duties are customer’s responsibility
  • Delivery times vary by destination
  • Some restrictions may apply

7. Signature Requirements
Signature required for:

  • All express deliveries
  • Orders over €300 value
  • Shipments to high-risk areas

8. Delivery Issues
If problems occur:

  • First check tracking information
  • Contact carrier directly
  • Notify us if unresolved after 48 hours

9. Address Changes
Modifications can be made:

  • Within 1 hour of order placement
  • Before order ships
  • May delay processing time

10. Packaging
All shipments include:

  • Protective dust bag
  • Recyclable packaging materials
  • Care instructions

11. Hazardous Materials
Some items have restrictions:

  • Metal hardware components
  • May require special handling

12. Sustainable Shipping
Our commitments:

  • Carbon-neutral shipping options
  • Minimal packaging materials
  • Recycled padding

13. Remote Areas
Additional charges may apply for:

  • Rural locations
  • Islands
  • Military addresses

14. Multiple Shipments
Large orders may:

  • Ship in separate packages
  • Arrive on different days
  • Have partial tracking numbers

15. Shipping Insurance
All packages include:

  • Basic coverage up to €500
  • Option to purchase additional coverage
  • Claims must be filed within 14 days

16. Holiday Schedule
Extended processing during:

  • Midsummer (June)
  • Christmas season
  • Swedish public holidays

17. Click & Collect
Stockholm store pickup:

  • Notification when ready
  • 14-day holding period
  • Valid ID required

18. International Returns
For overseas returns:

  • Customer pays return shipping
  • Must include customs documentation
  • Allow extra processing time

19. Size Exchanges
Recommended process:

  • Return original item
  • Place new order
  • Faster than exchange process

20. Carrier Partners
We work with:

  • DHL Express
  • PostNord
  • Regional specialists