Frequently Asked Questions (FAQ)
ORDERS & SHIPPING
- How do I place an order?
- Select items, proceed to checkout, and complete your purchase with payment/shipping details.
- What payment methods do you accept?
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Bank transfer (for select markets)
- Can I modify my order after purchase?
- Contact us immediately – changes are only possible before shipment.
PRODUCT INFORMATION
- Where are your raincoats made?
- All coats are handcrafted in Sweden using premium materials.
- How should I care for my raincoat?
- Spot clean with mild soap
- Hang to dry naturally
- Do not machine wash or dry clean
- Are your coats waterproof?
- Yes, our signature rubberized cotton provides complete waterproof protection.
SIZING & FIT
- How do I choose the right size?
- Refer to our detailed size guide with measurements
- Our coats have a relaxed fit
- Contact us for personalized advice
SHIPPING & DELIVERY
- What are your shipping options?
- Standard (3-7 business days)
- Express (1-3 business days)
- Local pickup in Stockholm
- Do you ship internationally?
- Yes, we deliver to most countries worldwide.
RETURNS & EXCHANGES
- What’s your return policy?
- 30 days for unused items with tags
- Original packaging required
- Customer pays return shipping
SUSTAINABILITY
- What eco-friendly practices do you have?
- Sustainable materials
- Ethical production
- Recyclable packaging
STORES & STOCKISTS
- Where can I try your coats in person?
- See our store locator for authorized retailers worldwide.
WARRANTY & REPAIRS
- Do you offer repairs?
- Yes, we provide repair services for authentic Stutterheim coats.
GIFT SERVICES
- Do you offer gift wrapping?
- Yes, with personalized message options.
PROBLEM RESOLUTION
- What if I receive a damaged item?
- Contact us within 48 hours with photos
- We’ll arrange replacement/refund
CUSTOMER ACCOUNTS
- How do I reset my password?
- Use “Forgot Password” on login page.
WHOLESALE INQUIRIES
- Do you work with retailers?
- Yes, contact our wholesale department.
PRODUCT AVAILABILITY
- How often do you restock?
- Limited collections – items may not be restocked.
AUTHENTICITY
- How do I spot fake Stutterheim coats?
- Purchase only from authorized sellers.
SEASONAL QUESTIONS
- Are your coats suitable for winter?
- Designed for rain protection, not insulation.